SERVICE
From solution customization to after-sales maintenance, we are always by your side.
Professional Assurance · With You Every Step of the Way
Shuangbao Technology is committed to providing end-to-end, specialized services across the entire lifecycle for clients in sectors such as airports, high-speed rail, power, and agriculture. We understand that bird-control challenges are unique to each industry; therefore, from tailored solution design to post-sales maintenance, we stand by your side every step of the way.
Service Mission and Principles
Customer First
We always put customer needs first, ensuring rapid response and timely resolution of issues.
Professional and efficient
Both the customer service and technical teams have undergone rigorous training to ensure service quality and efficiency.
Transparent Communication
Maintain transparency in information exchange to keep clients informed of service progress at all times.
Continuous Improvement
Continuously optimize service processes and enhance customer satisfaction based on customer feedback.
Service Content
Pre-sales Service: Scientific Site Assessment, Precise Customization
Conduct in-depth on-site surveys of bird activity and environmental characteristics, and, in light of industry-specific pain points, deliver non-invasive, highly adaptable integrated management solutions.
Leveraging our independently developed database and industry expertise, we provide clients with technical consulting and feasibility analysis.
In-Service Support: Professional Coordination, Hassle-Free Deployment
The technical team provides end-to-end support, including installation guidance, operational training, and system commissioning.
Ensure seamless integration of the product with the customer’s existing infrastructure for rapid, tangible results.
After-sales Service: Lightning-fast Response, Ongoing Support
Establish a dedicated hotline+86 559 5202626With a dedicated email boxservice@hssbtech.cn, Weekdays 8:30–18:00 (Beijing Time)
Establish a full lifecycle dossier for each product, conduct regular follow-up visits and routine inspections, and proactively issue early warnings for potential risks.
Contact Information and Support Channels
Working Hours
Monday to Friday, 8:30–18:00 (Beijing Time)
Company Address
No. 208, Changgan East Road, Tunxi District, Huangshan City, Anhui Province
Online Customer Service
You can access the online customer service system via the company’s homepage
Service Commitment
We commit to providing a preliminary response within one business day of receiving a customer request and resolving routine issues within three business days. For complex technical issues, we will develop a detailed remediation plan and maintain close communication with the customer until the issue is fully resolved.
Privacy Protection and Data Security
We strictly comply with applicable laws and regulations to safeguard the security and privacy of our customers’ personal information. All customer information is used solely for the purpose of providing services and will never be disclosed to any third party without the customer’s prior consent.
Document Application
If you have any suggestions, please leave a message or send us an email, and we will reply to you as soon as possible after receiving your message.
Product Inquiry
Tel: +86 0559 5202626
E-mail: service@hssbtech.cn
Company Address: No. 208, Changgan East Road, Tunxi District, Huangshan City, Anhui Province