Question: What is the warranty period for the equipment? What does the warranty cover?
Answer: The standard warranty period is 12 months , calculated from the date of equipment acceptance. During the warranty period, we will provide free repair or replacement of parts for equipment failures caused by non-human factors and not due to force majeure. Please refer to the “Warranty Coverage” section in the product manual for detailed warranty terms. We can also provide Extended Warranty Service For details, please contact the after-sales department.
Question: How do you respond when equipment malfunctions?
Answer: We provide 7 × 8 hours Our after-sales hotline is (0559-5202626), and we also provide email support at service@hssbtech.cn. For common issues, we prioritize remote troubleshooting and guidance—many problems can be resolved by restarting the equipment or adjusting system parameters. If on-site repair is required, we will dispatch an engineer based on distance and the urgency of the situation, with a typical response time of within 24 hours. For remote areas, we maintain pre-positioned spare parts at local airports to further shorten the repair cycle.
Question: Can you provide operational training?
Answer: Yes, it is possible. Upon delivery of the equipment, we will provide On-site Operational Training The training covers equipment power-on and power-off procedures, parameter configuration, remote-control operation, mobile app and PC platform usage, as well as routine inspections and basic troubleshooting. The target audience includes airport ground service personnel, bird-scaring team members, and others. We can also provide Training Video and Electronic Operation Manual , to facilitate onboarding training for new employees.
Product Inquiry
Tel: +86 0559 5202626
E-mail: service@hssbtech.cn
Company Address: No. 208, Changgan East Road, Tunxi District, Huangshan City, Anhui Province